Mobile service providers across the country have begun to switch off the 3G network, meaning certain phones, smartwatches, tablets, emergency alarms, EFTPOS terminals, and more will all stop working.
The Nationals’ Member for Euroa, Annabelle Cleeland, encouraged unsure residents to check if their devices will still work by contacting Telstra directly.
“If you currently have 3G only devices, from now they will no longer work,” Ms Cleeland said.
“This could impact your phone, tablet, medical devices, security systems, and more, so it is crucial that you are prepared for the transition.
“While this change will be inconvenient for many, I hope to see improvements in the network for our regional communities that already suffer from unreliable coverage.”
If you’re a Telstra customer, or if you have a device that uses Telstra’s mobile network, you can chat with a service representative or call 13 22 00 for more information.
If you’re using a device to monitor health such as medical alarms, security, or other remote safety situations, and they’re currently using the 3G 2100 MHz layer, they’ll stop working as the network is closed.
Information on their compatibility with the new network can be found on accompanying paperwork from the manufacturer, or by contacting the provider of these devices to upgrade now.
Telstra estimated that there were still approximately 113,000 consumer mobile phones in need of upgrading prior to the closure of the network, with many of these impacted customers contacted in recent weeks.
“I encourage anyone having difficulties with the transition, or those in need of assistance, to get in touch with Telstra to ensure you are not left without access to phone service,” Ms Cleeland said.
“For those still having issues after contacting Telstra, please reach out to me and I will be able to follow up with them.”
More information can be found at: 3G network closure – Telstra