From May this year, unsolicited telemarketing calls related to the Victorian Energy Upgrades program – which provides state government incentives for households that install certain energy-efficient products and services – became prohibited unless prior consent had been given.
Now, a ban on doorknocking has also taken effect.
These bans are a crucial step in safeguarding our community’s privacy and ensuring that our residents are not subjected to intrusive and unwanted marketing practices.
Telemarketing calls will still be allowed for other purposes, including notifying consumers of a product recall or fault, or booking an appointment for an upgrade.
It’s been disappointing that Labor has failed to effectively implement the ban on telemarketers, meaning some people are still being illegally contacted.
If you receive an unsolicited phone call or visit, please make a report to the Essential Services Commission.
People can make a report by calling 03 9032 1310 or emailing veu@esc.vic.gov.au
Residents can also lodge a complaint with Consumer Affairs Victoria online at https://forms.consumer.vic.gov.au/gef or by calling 131 450.
